MemberCard FAQ

Q: How does the JFS Friends MemberCard work?

A: Check online or in your printed directory for specifics on each restaurant’s 2-for-1 offer. Generally, when you order two or more dinners or entrées, the least expensive dinner or entrée will be deducted from your check. You may use the MemberCard once at each of the 400 participating restaurants. Simply present your MemberCard when paying your check to receive your free entrée; the restaurant will mark out its assigned number on the back of your card or directory.

Q: How do I get the most updated list of restaurants and benefits?

A: You will receive a directory at the time you receive your MemberCard. For the most up to date list in a printer-friendly format, click here. (To view this list you'll need Adobe Reader.)

Q: Can I use the MemberCard if I am dining alone?

A: The MemberCard program is a 2-for-1 offer, therefore it is up to the restaurant’s discretion whether they wish to provide the discount for MemberCard holders who are dining alone. We suggest that you contact the restaurant before visiting to determine whether you will be able to use your card as a single diner.

Q: How many MemberCards may be presented for a group?

A: Unless otherwise noted, no more than three MemberCards may be used in any one group, and a separate MemberCard must be presented for each 2-for-1 offer.

Q: On what value should the tip be figured when dining?

A: For satisfactory service, please tip the standard 15-20% of the total check before any deduction is made.

Q: Are all of the cultural attractions, and how does that work?

A: Check online or in your printed directory for details on these benefits’ 2-for-1 offer to MemberCard holders. You may use your MemberCard once at each participating benefit.

For theaters, call first to determine if seats are available and mention that you would like to buy tickets using the JFS Friends MemberCard. You will need to show your MemberCard at the box office when picking up your tickets. The discount is not available through TicketMaster or any other third party vendors.

Q: What type of discounts are offered at Outlet Stores?

A: You will receive a 15% discount. You may use the card as many times as you wish at each outlet store.

Q: Is the MemberCard honored on holidays or for specials?

A: The MemberCard is not valid on major U.S. and Canadian holidays including Canada Day, New Year’s Eve and Day, Boxing, Valentine’s, Presidents’, St. Patrick’s, Easter, Good Friday, Mother’s, Memorial, Father’s, Independence, Labor, Remembrance, Victoria, Thanksgiving, and Christmas Eve and Day, and is not valid for specials such as Children’s Plates and appetizers or in conjunction with other specials offered at the same time (Early Bird Specials, etc.).

Q: What should I do if a benefit provider does not honor my MemberCard?

A: Should any problems arise with any of your MemberCard benefits, please call 800.423.7645 during normal business hours (EST). This number will put you in touch with MBI, the company assisting Jewish Family Services with the MemberCard program.

Q: What should I do if I lose my MemberCard?

A: Please call Jewish Family Services at 414-390-5800 and we will send you a new one.

Q: How do I take advantage of benefits outside of the greater Milwaukee and Chicago area?

A: You must have a special travel card to visit outside of our area which includes Chicago, Northwest Indiana and parts of Southeast Wisconsin. A JFS Friends MemberCard is available for most US states and provinces within Canada. Call 800.423.7645 to order your travel cards two weeks prior to you trip or order online at www.membercard.com.

Q: I received an acknowledgment for my donation, but haven’t received the JFS Friends MemberCard yet. When will I get it?

A: We send out MemberCards and acknowledgments separately. Usually, it takes 2 – 3 weeks after payment your acknowledgment to receive your JFS Friends MemberCard.