Case Management and Social Services

Our Case Management programs respond to issues that adversely affect the quality of life, health, and well-being of adults with developmental and intellectual disabilities, chronic mental illness, and age-related disabilities, including a special population of aging adults identified as Russian immigrants. We offer support services that increase levels of independence, personal safety, and stability.
Personalized services for individuals with developmental and intellectual disabilities and chronic mental illness focuses on collaborative, client-centered treatment planning, independent living skills, and financial support. Case managers provide representative payee services to help clients with low household incomes manage their limited resources (61% of these clients live on $9,999 or less per year). We also provide extensive socialization programming to help clients reduce personal isolation and overcome the public stigma associated with having a disability by forming relationships and a sense of community with others.
For more information contact Shelby Guendel at 414-225-1302 and sguendel@jfsmilw.org
Youth Comprehensive Community Services (CCS)
Youth Comprehensive Community Services (CCS) is a voluntary community-based program for children and youth aged 5-23. Jewish Family Services, in partnership with Milwaukee County, provides essential support and services for youth and young adults who are coping with a mental health or substance abuse diagnosis. As a Medicaid program offered by Milwaukee County, CCS focuses on empowering individuals to recover from their conditions and achieve their personal goals and life vision.
The program addresses the needs of individuals throughout their lifespan by offering a coordinated and comprehensive array of recovery, treatment, and psychosocial rehabilitation services. Participants are actively encouraged to self-direct their own care and path to recovery.
Core Services and Support
CCS utilizes a person-centered, holistic approach to improve the quality of life for participants. The CCS program provides a wide range of rehabilitative services that participants have the ability to choose from:
- Traditional Services: Psychiatry, psychotherapy (requiring a provider in the CCS network), and medication management.
- Unique Rehabilitative Services: Peer support, art, music or equine therapy, nutrition, wellness activities such as yoga, fitness, meditation and more.
The Recovery Team at Jewish Family Services
Upon enrollment and establishment of eligibility, the participant’s CCS Care Coordinator (CC) becomes their primary point of contact. The Care Coordinator is a key member of the Recovery Team who assists the participant in identifying their goals, determines the best ways to accomplish those goals through services, providers, and natural supports, and ensures the participant is progressing toward their ultimate life vision. Participants have the right to select their services and providers from the large CCS Provider Network.
Eligibility and Access
Jewish Family Services offers CCS services to both children (ages 5 and over) and adults residing in Milwaukee County. To be eligible to apply for the program, an individual must meet the following criteria and request Jewish Family Services as their provider:
- Possess Medicaid.
- Live in Milwaukee County.
- Have a mental health or substance use disorder.
Since CCS is a voluntary program, participants can choose to stop participating at any time by simply informing their care coordinator.
Contact Information
For more information contact Sarah Siker, Director of Clinical and Community-Based Services, 414-225-1391 ssiker@jfsmilw.org
To establish eligibility, please call Milwaukee County at 414-289-6799. All children and youth will be screened for other programs, such as Children’s Long-Term Support (CLTS) and Children’s Community Options (CCOP), among others. If eligible, please ask to be enrolled in the Jewish Family Services CCS program. For additional information, please see: https://county.milwaukee.gov/EN/DHHS/Disabilities-Services/Childrens-Long-Term-Service-Waiver
- 24-Hour Crisis Line: Call (414) 257-7222 if you believe you or a loved one is experiencing a crisis.
- 911 for an Emergency
- For General Information (for someone you know or serve): Call (414) 257-6060.
Comprehensive Community Services (CCS) is a support program for adults living with mental health disorders, substance use disorders, or both, who have Medicaid/T19 coverage and reside in Milwaukee County. CCS offers access to a wide array of unique services to help clients manage mental health conditions, recover from substance use, improve health, build life skills to be more independent, and achieve personal goals.
Click on this icon to view a podcast on the CCS Program
We are here to help you find the success and personal stability you deserve and to help you work through any drug and alcohol, and or mental health issues you are dealing with.
For more information contact Sarah Siker at 414-225-1391 and ssiker@jfsmilw.org
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Comprehensive Community Services are subsidized by

Our Community Resource Program is the cornerstone of a supportive housing model to benefit seniors, individuals with disabilities, chronic mental health problems, chronic health conditions, and families with low household incomes in a safe and affordable housing environment.
Our program provides free educational, social engagement and social service programs to promote inclusion, personal safety, wellness and housing stability for nearly 350 residents living at Deerwood Crossing Senior Residences and Bradley Crossing in the village of Brown Deer.
Contact Shelby Guendel, 414-225-1302 or email sguendel@jfsmilw.org
The Sandy Naimon Breakfast Club is a peer support and socialization group for individuals with persistent mental illness. The group meets weekly for breakfast at local restaurants and hosts community-based recreation opportunities to support friendships and access to community activities.
For more information contact Shelby Guendel, 414-225-1302, or email her at sguendel@jfsmilw.org
